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Wooing Customers Back presents three simple Woos anyone can follow:
    Woo #1 Pick Up The Ball when It's Dropped

    Woo #2 Go Way Beyond Customer Expectations

    Woo #3 Work With Tremendous Ethusiasm

Anyone can (and should) Woo each customer in a way that makes them want to come back for more!. Customer loyalty is the single most important key to a company's longevity and ability to provide secure jobs and pay increases. You have an important role in that objective because to the customer 'you' are the company. They will remember you and the service you provided.

Do "You" Woo? Read the simple 25 Ways To Immediately Woo Customers and then endeavor to consistently give great service to your customers -- and teammates every day in every way!


25 Ways To Immediately Woo Customers

  1. Greet Great. Make a remarkable first impression that says "I'm delighted to serve you!"

  2. Smile Awhile. Let those pearly whites prove that you're glad to see them.

  3. Tell the customer what you CAN do - not what you can't.

  4. Speak. When you're within speaking distance, say something pleasant.

  5. Look. When you're close enough make pleasant eye contact and do #2!

  6. Value Highly. Treat each customer like a VIP - regardless of the size of purchase. A small customer today may be your big customer tomorrow!

  7. Show Interest in THEM. Remember, customers are peopleónot accounts, numbers or cases. Treat them special and show an interest in their needs.

  8. Stay UP. Don't let a bad day or job pressures drive you down, stay UP. Your customer doesn't care why you're tired or stressed. All he cares about is how you treat him now.

  9. Make Customers Glad They Dealt With YOU. You are the company. You have the power to create the remarkable or the memorable. The customer will remember YOU, your smile, your help and your attitude.

  10. Have A Great Attitude. Focus on the good. Overlook the minor disappointments or irritations. Stay positive.

  11. Give Your Complete Attention. Put aside tasks, stop personal conversations and focus on your customer.

  12. Make A Preemptive Move. Get what they need before they have to ask. Call them before they have to phone you. Update them before they have to wonder.

  13. Thank Them For Complaining! A complaint is a GIFT. When a customer complains they are letting you know how to improve, so tell them you appreciate it.

  14. Apologize. When your customer is inconvenienced or dissatisfied about something - no matter how small it seems to you, apologize! Then FIX the problem.

  15. Be Reassuring. Don't say, "I don't know" or "I'm new" without saying, I'll get someone who can help you with that.

  16. Make Recommendations. Tell your customer what is popular with other customers, or recommend your personal favorites. Don't just sell-solve!

  17. Pick Up The Ball. If one of your teammates drops the ball, pick it up. Everyone wins this way.

  18. Treat Every Customer Like A Billboard. Customers put money in your employer's pocket - or they know someone who will. Remember, customer positive word-of-mouth advertising helps pay for jobs and wage increases!

  19. Look and Sound Like You're Ready To Serve. Stir up your motivation and excitement for the customer. Put on a pleasant face. Always be ON!

  20. Say The Greeting As If It's The First Time. You say the greeting over and over, a hundred times or more. It can begin to sound robotic. Now say it as if it's the first time - with cheerfulness and like you really care.

  21. Make It Easy or Fun. Remove all the inconveniences and hassles you have some control over. Make it easy to find, easy to understand, or more convenient for your customer. Make it fun to deal with YOU!

  22. Really Appreciate Their Business. Tell every customer Thank You for the business - like you really, really mean it. Remember, they could go to a competitor.

  23. Don't Argue. No one wins when you argue; instead focus on mutually solving the problem with your customer. Listen patiently. Apologize for the misunderstanding or problem. Solve the problem.

  24. Be Enthusiastic. You are as enthusiastic as you choose to be. Don't look like you've been dipped in sour lemon juice - choose to look happy and cheerful about your job. Create a positive memory that your customer will definitely want to repeat.

  25. Give More Than Expected. Great service isn't about merely meeting expectations, it's about repeatedly going beyond your customer's expectations.


To contact Mark by email: mark@wooingcustomersback.com
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