Mark Holmes Mark Holmes is a management consultant and sales specialist who helps companies across the country increase their sales, service and employee performance. Mark's advice and training has been sought by organizations like Chick-fil-A, Dunkin Donuts, Tracker Marine, Silver Dollar City, ServiceMASTER, Deloitte & Touche, Dow Corning, KFC, TETRA Technologies, Bass Pro Shops, Cisco Systems - and many small businesses across the country. Mark owns and operates Consultant Board, Inc. He's the author of other popular books, The Salesman's Prophecy and The People Keeper. Mark's advice on motivation, customer service and sales have appeared in hundreds of media like the Dallas Morning News, USA Today.com, Sales & Marketing Management magazine, The Chicago Tribune , Oil and Gas Investor, Advisor Today magazine, Transaction World magazine - and radio stations throughout the USA and Canada. Mark is a popular keynote and convention speaker addressing organizations such as: World Waterpark Association, CETA (Cleaning Equipment Trade Association), Chick-fil-A, ServiceMASTER Clean, KFC, Perkins Family Restaurants and the Tracker Marine world dealer convention. Audiences love Mark's contagious enthusiasm and practical ideas that can be put to immediate use. How Does Mark Help Companies Increase Service and Sales? When Cisco Systems wanted to get a high-performing sales team back on track and improve teamwork they called Mark. A super-charged talk with an innovative follow-up process was just what this award-winning team needed. When Chick-fil-A wanted to take customer service to another level in stores nationally, they licensed Mark's innovative learning tools - and hired Mark to speak at their national convention on, How To Motivate and Influence Employees. Phil Orazi, Director of Training wrote, "Our applause for your excellent presentations. Exciting...Motivating... and Valuable were just a few of the comments received. Outstanding performance." When Deloitte & Touche wanted to improve client service with their corporate team in Tulsa, they asked Mark to help. And they wrote, "Thank you for the excellent presentation on 'Wooing Customers Back'. It was very inspiring and motivating." When ServiceMASTER needed an expert to help franchisees at a regional conference, Mark was called to speak on improving service. Again, they followed the conference with glowing remarks... "The franchisees were energized by your words. Unlike many speakers in the past, you left our franchisees with tools they can take back and immediately use in their business. Thank you for your tremendous enthusiasm and sincerity... you exceeded our expectations." When the Chicago Tribune wanted to do a story on managerial coaching, they interviewed Mark. They assigned a top writer and contributor to the Wall Street Journal who challenged Mark to take a "manager-in-need" -- and change her into a great boss! The results were nothing short of amazing. Mark's highly effective "makeover" has since produced great results for managers and salespeople. Click here to see the story for yourself When Tracker Marine wanted to help dealers nationwide improve sales effectiveness they asked Mark to address their Super Sales School. The marketing manager for Tracker later wrote, "I would recommend Mark to any organization wanting to energize their sales team and increase sales! Very motivational and informative." When Paul Mueller Co. wanted to train a specialty product team to close more sales without giving up price/margin, they called Mark. Sales increased from $13 million over $50 million! When TETRA Technologies, an international oilfield services company wanted to increase sales without cutting price, they called their former top sales star from twenty years ago... Mark Holmes! That's right, they came to Mark seeking ways to improve the sales skills and attitude. Steve Hardwick, Vice President of Sales had this to say, "Mark, you really had a positive impact on the sales team... I have seen significant improvement in many skills. You have a great ability to communicate clearly the tools the guys needed. I can't thank you enough." When a large multi-unit KFC franchisee wanted to increase customer service and sales Mark was brought in to lead the leadership team to develop profitable strategies and implement plans quickly system-wide. When Dunkin Donuts Corporation wanted a thorough assessment of their best opportunities in driving sales growth and service, they hired Mark to present a recommended action plan. When Perkins Family Restaurants wanted a successful customer service launch to increase sales, they hired Mark to speak to General Managers and executives. When sporting goods retailer Bass Pro Shops sought to increase sales and service Mark was the first outside trainer and expert they hired... when theme park Silver Dollar City needed to boost retail sales they hired Mark to teach them his highly successful W.I.S.E. system... when award-winning Jiffy Lube franchisee and car wash leader Auto-Magic wanted to increase service and sales they hired Mark. The results were impressive, franchisee of the year two years running -- increased average ticket sales at the car washes to levels among the highest nationally. When leading regional bank performer Great Southern Bank wanted to improve selling skills and time management among its producers they called Mark.